When a cash sale is completed, the cashier can simulate a “no-sale”, arguing that the customer changed his mind. The cashier simply prints a “copy” of the original transaction, gives it to the customer and gets a full refund after the customer has left.

A “no-sale” can occur when it is easy for the cashier to tell the customer the amount to be paid, without actually punching the numbers. Cafes, bars and video rental shops are more vulnerable to that.

To prevent

  • Make sure that a “no-sale” transaction is recorded in the system
  • Get Exception Based Reports on that basis
  • Review recorded videos related to discounts. POS integration allows smart search of such events.