Sweethearting is unauthorized giving-away of merchandise without charge to a « sweetheart » customer (e.g., friend, family, fellow employee) by the fake scan or ring-up of merchandise by the cashier. Employees operating cash registers can create numerous ways to sweetheart[2]:

  • Scan avoidance
  • Price overrides
  • Refund fraud, gift card fraud
  • Void fraud
  • Invoicing scams

To prevent
This fraud is difficult to detect but watching random video clips covering periods when staff is reduced, particularly if the management staff is absent, is a profitable exercise