Staff giving huge discounts, or even free goods, to friends and family is common practice when the good is perceived as being at low cost:

  • Video and game rentals
  • Beverages

Such small things are not significant on the daily basis results, but the impact is quite important on an annual basis.

To prevent

  • CCTV with POS integration is the most appropriate tool
  • Order taking and invoicing by a different person
  • Review recorded videos on random basis for each employee