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This is a common practice: the customer enters the store, with his receipt in hand, he goes to get the product "to repay" on the shelves and shows up at the counter with the product and invoice, he pockets the refund and you're done.

The cashier assumes that the company agrees to give it anyway, so if the customer does not take it, he believes he has the right to benefit from it.

Customers do it, and do not be fooled, some employees do it too, they buy at the beginning of their shift and have plenty of time to do the substitution later.

The cashier facilitates a transaction with cloned credit card or counterfeit money. (few or no checks)